Terms of service

Welcome to CHILLO!
The terms “we”, “us”, and “our” refer to CHILLO, operating the online store chillobrand.com
These Terms of Service (“Terms”) govern your use of our website and all related services, content, and products (collectively, the “Services”).

By accessing or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy and Return Policy.
If you do not agree, please do not use our Services.


2. Access and Account

  1. To use our Services, you must be at least 18 years old or have parental consent.

  2. You agree to provide accurate, current, and complete information during checkout.

  3. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  4. We reserve the right to suspend or terminate your account if we suspect misuse or violation of these Terms.

3. Products

  1. We strive to accurately describe and photograph our products.

  2. Product colors and appearances may vary depending on your device or screen settings.

  3. All product descriptions, prices, and availability are subject to change at any time without notice.

  4. We reserve the right to discontinue any product or limit sales to specific regions.

4. Orders

  1. By placing an order, you make an offer to purchase the selected items.

  2. Your order is accepted once payment is confirmed and you receive a shipping confirmation.

  3. We reserve the right to refuse or cancel orders for justified reasons, such as stock unavailability or payment issues.

  4. All purchases are subject to our Return Policy.

  5. Products are sold for personal use only and may not be resold without written permission.

5. Prices and Taxes

  1. All prices on  chillobrand.com are displayed in Polish złoty (PLN) and include VAT in accordance with EU law.

  2. Shipping fees are displayed at checkout.

  3. We reserve the right to modify prices or promotional offers prior to order confirmation.

6. Shipping and Delivery

  1. We ship orders within Poland and to selected  countries.

  2. Delivery times listed on the website are estimates and may vary due to courier delays or customs procedures.

  3. Once the parcel is handed over to the carrier, the risk of loss passes to the customer.

  4. Please ensure the shipping address is accurate. We are not responsible for lost or delayed shipments due to incorrect addresses.

7. Returns and Right of Withdrawal

1. Our return and refund policy is detailed on our website. Please review the policy before making a purchase. We reserve the right to accept or refuse returns based on the condition of the p

8. Complaints and Warranty (Rękojmia)

  1. All products are covered by a 2-year statutory warranty under Polish consumer law.

  2. If you receive a defective or incorrect product:

    • Contact us at [insert your email] with your order number, photos, and a description of the issue.

    • We will respond within 14 days.

  3. If your complaint is approved, the product will be repaired, replaced, or refunded.

9. Account Security

  1. You are responsible for maintaining the confidentiality of your account password.

  2. Notify us immediately if you suspect unauthorized access to your account.

10. Intellectual Property

  1. All content, logos, designs, text, images, and trademarks on CHILLOBRAND.COM are owned by CHILLO or its licensors.

  2. You may not reproduce, distribute, or use any content from our website without prior written consent.

11. Privacy Policy (GDPR)

  1. Your personal data is collected and processed in accordance with GDPR and Polish data protection laws.

  2. Data is used solely for fulfilling orders, providing services, and improving the customer experience.

  3. For details, please review our Privacy Policy [link].

  4. Since the store is hosted by Shopify, data may be processed by Shopify International Ltd., which complies with GDPR standards.

12. Third-Party Links and Services

  1. Our website may include links to third-party websites.

  2. We are not responsible for the content, policies, or products on those sites.

  3. Please review third-party terms before engaging with their services.

13. Limitation of Liability

  1. To the extent permitted by law, CHILLO is not liable for indirect, incidental, or consequential damages resulting from the use of our Services or products.

  2. This limitation does not exclude your statutory consumer rights under Polish or EU law.

14. Governing Law and Disputes

  1. These Terms of Service are governed by Polish law.

  2. Any disputes will be resolved by the competent courts in Poland, based on the company’s registered address.

  3. Consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

15. Changes to Terms

  1. We reserve the right to update or modify these Terms at any time.

  2. Major changes will be announced on our website.

  3. Continued use of our Services after updates indicates acceptance of the new Terms.

16. Contact

For questions, complaints, or return requests, please contact us:
📧 contacttochillo@gmail.com

🌐  IG : Chillo.brand