Refund policy
Thank you for shopping at CHILLO!
We want you to be satisfied with your purchase. If, for any reason, you are not completely happy with your order, you may return your items within 14 days from the date of delivery.
By using our services, you agree to comply with the following Return Policy.
1. Conditions for Returns
To be eligible for a return, please ensure that:
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The items are in their original, unused, unwashed, and unaltered condition.
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All original tags and packaging are still attached.
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The items are returned within 14 days from the delivery date.
Items that do not meet these conditions may not be accepted for return.
2. How to Initiate a Return
To start the return process:
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Email us at:
contacttochillo@gmail.com -
Include your order number and a clear statement of withdrawal or reason for return.
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We will provide instructions on where and how to send your items back.
3. Return Shipping
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Please note: although we offer free shipping on orders, we do not cover the cost of return shipping.
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Customers are responsible for all shipping costs associated with returning items.
4. Refunds
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Once your return is received and approved, we will issue a refund to your original payment method.
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Refunds are typically processed within 3–7 business days after we receive the returned items.
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You will be notified by email once your refund has been processed.
5. Exceptions to the Right of Withdrawal
The following items cannot be returned:
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Personalized or custom-made items.
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Items that cannot be returned for hygiene reasons (e.g., underwear, swimwear) if opened after delivery.
6. Questions and Support
If you have any questions about our Return & Refund Policy, please contact us:
CHILLO
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