Shipping policy
Thank you for shopping at CHILLO!
This Shipping Policy outlines our delivery procedures, estimated delivery times, and responsibilities regarding shipping. By placing an order with us, you agree to the terms below.
1. Processing Time
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All orders are processed within 1–2 business days after payment confirmation.
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Orders are not shipped on weekends or public holidays.
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You will receive a confirmation email once your order has been shipped, including tracking information if available.
2. Shipping Regions & Estimated Delivery Times
| Region | Estimated Delivery Time (Business Days) |
|---|---|
| Poland | 1–3 days |
| Europe (EU) | 3–10 days |
| Rest of the World | 7–16 days |
Please note: Delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.
3. Shipping Costs
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Shipping fees are displayed at checkout and depend on your location and chosen delivery method.
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Although we offer free shipping promotions occasionally, return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).
4. Responsibilities & Risks
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Once the parcel is handed over to the carrier, the risk of loss or damage passes to the customer.
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Please ensure that your shipping address is accurate. We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses.
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In case of lost or damaged shipments, contact us immediately at [insert your contact email] so we can assist in resolving the issue with the carrier.
5. Tracking Orders
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Tracking numbers are provided when available and can be used to monitor your shipment’s status.
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Delivery times may be extended during peak seasons, public holidays, or due to customs processing in the destination country.
6. International Shipping
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For orders outside of Poland and the EU, customs duties, taxes, or import fees may apply.
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These fees are the responsibility of the customer and are not included in the product price or shipping fees.
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Please check your local customs regulations before placing an order.
7. Contact
If you have any questions about shipping, estimated delivery times, or your order, please contact us:
CHILLO
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